We ship all our goods directly from Taiwan. If you place an order outside Taiwan, you may be subject to applicable customs, import duties, and taxes. This is the sole responsibility of the buyer/receiver. Additionally, the order may be subject to custom inspections and holds which may cause a delay and are the responsibility of the buyer/receiver to resolve.
We do our best to avoid any encounter with customs control.
International shipments are sent by Taiwan Local Post. The delivery time is usually between 14-28 days. For an additional fee, you can choose EMS shipping. The delivery time is usually between 7-14 days.
We don’t accept returns on international orders.
If you’re located in Taiwan, please contact us with your name and order number. You can return the goods within 14 days of purchase. Items must be in its original unopened packaging and in new, unused condition.
We will refund you the full amount. We will cover the return shipping cost.
This only applies for Keyboards. Please email us with your name, order number and issue. If we can’t resolve the issue remotely and/or can determine that it’s a manufacturing default. We will contact the manufacturer on your behalf and find an agreeable solution.